** Extended Lifetime Warranty
Naturally, our warranty does not cover general wear & tear, nor does it cover damage of contents, or the replacement of lost or stolen bags and/or its contents. Please note: You are responsible for the cost of shipping your bag to us, however, we will return the favour and ship your bag back to you free of charge.
The extended Life Time Protection Racket Warranty covers any items that are defective in materials or workmanship such as defective zip pullers, sliders and seams and includes any moving parts such as wheels, handles, buckles that have failed in normal working use.
In the event of a problem with your case:-
We will repair the item falling under the terms of the Protection Racket Warranty. If the damage and/or defect cannot be repaired, we will replace the item. If we cannot replace the item by the same model, we will offer you a similar product of comparable value.
Please note the following restrictions applicable to the Protection Racket Warranty:
During the period of the Protection Racket warranty, we will not cover damage and/or defect resulting from typical wear and tear (like faulty zipper tape, damaged buckles, coating peeling off and discolouration of the fabric).
Damages that are also not covered during this period are damages resulting from abuse (such as tears, cuts and holes in the fabric) and cosmetic damage (such as scratched or stained fabrics). Under no circumstances will we cover incidental or consequential damages (such as damage to or loss of the contents of the bag, loss of use, loss of time and similar expenses).
Other damages not covered are damages caused by airlines or other transit damage (such as pressure damage; tears, cuts and holes in the fabric; damage to the wheel covers, handles and other hardware of the bag). Damage claims in transit cases should be filed against the carrier.